Privacy Policy and Cookies

1. General Principles

Your privacy is especially important to us in everything we do:

We understand that only authorized personnel can access your data and process it for previously defined purposes;

We consider that, as owner of your personal data, these are yours and not ours and, as such, we seek through this Privacy Policy to express our commitment and respect for the legal rules that aim to protect your privacy and your personal data;

Accessing our website and making your personal data available implies knowledge and acceptance of this Privacy Policy. We also advise you to read our "Cookies Policy", which we also provide on our website;

The links we provide on our website to other websites external to our company does not imply any assumption of responsibility in relation to such websites and their content, therefore, this Privacy Policy is not applicable to them.

2. Concepts and information regarding personal data

2.1. What is ‘personal data’?

For the purpose of this policy we follow the definition adopted in the General Data Protection Regulation (GDPR): ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person

2.2. How do we collect ‘personal data’?
During our activity, we proceed to collect and process your ‘personal data’ via phone, via our website or in writing.

Depending on the circumstances we process your ‘personal data on the following grounds:
- In due diligence processes prior to the signing of agreements or an interest-based negotiation statement, and in the fulfilment of contractual obligations;
- To comply with regulatory and legal obligations;
- For legitimate commercial purposes;
- When processing is necessary for the legitimate interests of PLS Pharma;
- Upon your specific consent.

When the processing of your data is based on consent, it must constitute a manifestation of free, specific, informed and explicit will. If you wish to withdraw your consent, you can do so by contacting us via email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

2.3. Our legitimate interest
It is based on our legitimate interest, as a legal basis for the processing of personal data, that we collect and update personal information of health professionals, for the purpose of information and promotion of our services in addition to others mentioned below. These data are introduced in databases that promote the interconnection of health professionals.

Our legitimate interests are:
- Lawful - based on the General Regulation on Data Protection and on the continuation of our business, carried out by through our Medical Information Representatives duly registered and accredited with our health Authority (INFARMED) and in accordance with current rules;
- Transparent- based on evidence criteria, it is sufficiently specific and has a very well-defined objective, which involves promoting our business to the recipients who give it the necessary sustainability;
- - Real and current - this is not just a speculative interest, that is, it constitutes a concrete and permanent interest, and it is relevant to emphasize that our legitimate interest is based on a business model that is transversal to the competition and that is duly established in terms of constant practice.

As part of our legitimate interest, we process personal data with the intent to:

- Legal compliance: compliance with transparency obligations and reporting adverse events;
- Direct communication: is required of us in the event of urgent safety warnings and product recalls;
- Research and various studies in our area of expertise;
- Promotion of contacts: direct communication with health professionals, aiming to promote, distribute and develop medicinal products and services, information during events, conferences, new product launches and new uses for existing products.

2.4. What kind of personal data do we collect?
The categories of data we collect, to be able to provide our services, are:
- Civil identification data (e.g. name and date of birth)
- Address and contact details (e.g. address, telephone contact and email)
- Bank details (e.g. account number, IBAN)
- Tax data (e.g. tax number)
- Professional and academic data (e.g. curriculum vitae and position)
- Family data (e.g., household composition)
- Location data
- IP addresses, operating system, access device, language and other information collected by cookies.

The data we collect, to be able to provide our services and / or sell our products, are those strictly necessary for this purpose.

The personal data that we collect are subject to computer processing and stored in databases, strictly complied with and according to the current legislation on data protection and the rules on information security.

We will only process your data in accordance with the specific and legitimate purpose and purposes determined when collecting your personal data.

2.5. With which objectives do we treat personal data?
We use your personal data for the following purposes:
- Client identification;
- Billing and collection of services provided;
- Communication of changes to the conditions of provision of the contracted services;
- Conducting satisfaction surveys;
- Compliance with legal obligations that we are bound to;
- With the client's consent, for the sale of services and/or products, advertising and direct marketing, including through the use of means that allow the reception of messages regardless of the intervention of the recipients;
- Optimization of access and navigability of our website;
- Contractual relationship management;
- Adaptability of services and/or products to the client's needs and interests;
- Information and marketing actions;
- Management of the employee relationship (wage processing, calculation and payment of contractually due remuneration, benefits of an ancillary nature, other allowances and bonuses; calculation, withholding tax and operations relating to discounts in remuneration, mandatory or with an optional nature arising from legal provision, carrying out non-nominative statistical operations that are related to the processing of wages);
- Treatment of information related to professional certificates, adaptation to jobs, information related to accidents at work and coordination and management of business activities;
- Identification to fulfil requirements in unions, professional associations and official entities;
- Compliance with legal obligations of PLS Pharma, namely towards Social Security and other public authorities and entities;
- Provision of services to workers, namely canteen services and respective payment through the processing of biometric data, as well as their protection, namely through the management and execution of the health insurance and occupational medicine contract;
- Security of premises, access control and management and attendance, namely through the processing of biometric data and the use of means of remote surveillance;
- Fleet management in external service and for purposes of criminal participation in case of theft, using vehicle tracking devices.

2.6. Data relating to children

If we collect data from children, we will consider that they need special protection, as they may be less aware of their rights related to data processing.

Bearing in mind that all children must be accompanied in all aspects of their lives, including digital, it will be up to the holders of parental responsibilities to request the elimination of any data. Such a request which we will promptly processed buy us after verifying that this collection has in fact occurred.

2.7. For how long do we keep personal data?
The period during which your data is stored and retained varies according to the purpose for which the information is processed. There are legal requirements that oblige us to retain data for a minimum period.

If there is no legal retention period, your data will be stored and kept only for the minimum period necessary for the purposes that motivated its collection and subsequent treatment, after which they will have the appropriate treatment.

2.8. What are your rights as owner of personal data?
Under the terms of the GDPR we guarantee the exercise of your rights to:
- Access: you have the right to ask us, among others, for information on whether your data is being processed, what data we process and for what purposes.
- Rectification: you have the right, without undue delay, to rectify inaccurate or incomplete personal data
- Cancelation: also called “right to be forgotten” - you can request, in certain circumstances, that your personal data be deleted from our records, without undue delay.
- Objection: you have the right to object to certain types of data processing, such as processing for the purpose of direct marketing.
- Portability: you have the right to transfer your personal data that we keep to another organization or to receive it in a structured and commonly used format.
- Limitation of Treatment: when you want, for example, to contest the accuracy of your personal data for a period of time that allows us to verify its accuracy.

To exercise these rights, please send a written request to This email address is being protected from spambots. You need JavaScript enabled to view it. within the legal period of 30 (thirty) days and you will receive a duly substantiated communication from us.

2.9. What measures are implemented to guarantee that your personal data is safe?

We adopt appropriate technical and organizational measures to ensure a level of security appropriate to the risk, which we periodically review and improve, aimed at ensuring the security and protection of your personal data in terms of its availability, authenticity, integrity and confidentiality, as well as those aimed at preventing its loss, misuse, alteration, treatment or unauthorized access, as well as any other form of illicit treatment.

2.10. Do we communicate personal data to third parties?

As part of our activity, we may use subcontractors to process your data on our behalf, which implies access by these entities to that data.

When this happens, we take the appropriate measures, contractually foreseen, to ensure that these third parties, subcontractors, partners or in a group relationship, present sufficient and adequate guarantees for the execution of technical and organizational measures and that they will only act in accordance with our instructions.

2.11. Do we transfer your personal data?
We may have to communicate your personal data to third parties. In these cases, we will ensure that the legal provisions in force are complied with in this transmission.
Security measures are ensured when transmitting your data. Third parties are contractually bound and respect the confidentiality of the data received, never using them for purposes other than those that motivated the transmission or for their own benefit or that of a third.

2.12. How do we use “cookies”?
To find out more about cookies please consult our Cookie Policy.

2.13. Who do I contact in case of any doubt?

If you have any questions or concerns about how we collect and treat your personal data, you can contact us through the following email: This email address is being protected from spambots. You need JavaScript enabled to view it. or to the following address:
Estrada de Paço de Arcos; Edifício Espaço, nº 9 – 2F; 2770-218 Paço de Arcos; Portugal

2.14. Revision of Policy
We reserve our right to change the content of this privacy policy without prior notice, without prejudice to informing on our website whenever this happens.



1. General Principles

Our Cookies policy is part of our privacy policy, which you can consult here.

This Cookies Policy aims to inform you, as a user of our website, that we use Cookies to offer you an optimized and fluid browsing experience adapted to your needs.

Your privacy is very important to us. As such, we have developed this policy so that you can learn about how we use Cookies and how you can manage them.

2. Concepts and information to data Owner

2.1. What are cookies and what are they used for?
Cookies are small text files sent to your computer or mobile device (mobile phone or tablet) when you visit our website.

Cookies help us collect information about your browsing habits to facilitate and personalize navigation according to your preferences, namely eliminating the need to repeatedly enter the same information.

2.2. What type of Cookies do we use?
We use the following types of cookies on our platform:

Session Cookies: these are temporary cookies, so no record remains on the user's hard drive. The information obtained by these cookies is used to analyse website traffic patterns and identify problems which allows us to improve the website's content and navigation.

Analytical Cookies: are those that allow us to perform a statistical analysis of how users use the site, so we can highlight products or services that may be of interest to users and to monitor the performance of the site, knowing which pages are most popular, or to determine why some pages receive error messages. These cookies are used only for statistic and analytical purposes, without ever collecting personal information.

Functional cookies: Functionality cookies allow you to remember the user's preferences regarding browsing Websites, thus not needing to reconfigure and personalize it each time you visit it;

Advertising cookies: are those that allow us to more efficiently manage the offer of advertising spaces that exist on the website, being able to analyse your browsing habits and show you advertising related to your browsing profile. They record the user's preferences, so you don't need to personalize the site each time you visit.

2.3. How to disable Cookies
Most websites are configured to accept cookies.

You can change the configuration in your browser. If you choose to disable the cookies we use, this may have an impact on navigation. You may experience limited navigation and not receive personalized information during the session of use.

You may allow, block or delete cookies installed on your device through the browser options.

If you use several devices (phone, tablet or personal computer) to access our website, you should take into account that each browser on each device is set according to your cookie preferences.

For further information on Cookies please consult

2.4. Revision of Policy
We reserve our right to change the content of this Cookie policy without prior notice, without prejudice to informing on our website whenever this happens.